Fulfillment Policy
Our team works closely with each client to initiate, develop, and deliver web design and marketing services based on agreed-upon goals and timelines. While we aim to meet all deadlines and expectations, the scope and schedule of deliverables may vary depending on the complexity of the project, client response time, and other factors.
Project timelines, milestones, and delivery dates are discussed during the onboarding process. Adjustments may occur as needed to ensure the best possible outcome. Ongoing communication will be maintained to keep you informed throughout the process.
If you have any questions about the status of your project, please reach out to us—we’re here to help.
Refund Policy
Due to the customized and creative nature of our services, all payments are generally non-refundable once work has begun. However, we understand that every situation is unique. If you believe there’s been a misunderstanding or a service issue, please contact us to discuss the situation.
Refunds or partial credits may be considered in rare cases, at our discretion, depending on the stage of the project and the specific circumstances involved. We’re committed to working with you toward a fair and reasonable resolution when concerns arise.
Cancellation Policy
We understand that plans can change. If you need to cancel your project or service agreement, we ask that you notify us as soon as possible in writing.
Cancellations made before work has begun may be eligible for a partial refund, depending on any time or resources already allocated. Once work is underway, any payments made are generally non-refundable, though exceptions may be considered on a case-by-case basis.
For ongoing services such as monthly marketing retainers, cancellations require written notice at least 14 days prior to the next billing cycle to avoid additional charges. Any outstanding work or deliverables will be reviewed and addressed at the time of cancellation.
We’re committed to handling cancellations professionally and fairly. Please reach out with any questions or concerns.